Help + FAQ's

Trebol Roses Farm is committed to fulfilling your expectations by proving all the necessary information to our beloved customers.


How to order our roses?

Just contact us via Whatsapp : +593-998-698-662 or E-mail at, and we will be glad to assist you.

If you are a new customer and you don’t have a freight forwarder please let us know and we can help you with the contact information of the best Cargo Agencies.

I’m wholesaler, which products can I purchase from you?

Trebol Roses farm offers a wide range of flowers like:

When will I receive the invoice for my order?

You will receive your invoice the day before we ship your flowers to your Cargo Agent.

Which is the process to receive the roses?

→ We harvest the best roses

→ Process them and make our beautiful bunches or bouquets

→ Deliver them to your cargo agency

→ Get ready to receive our perfect blooms.

The farm

What is the meaning of “Trebol Roses”?

You can find a lot of trebol leaves (clovers) in the land where we decided to start our farm.
Trebol leaves (clovers) stands for luck, faith, hope and love, and that is what we want to spread with our flowers.

Where are the roses grown?

Our farm enjoys the privileged location of 2950 meters (9675 feet) above sea level, high in the Andes Mountains which is the perfect elevation to grow incredible roses. We’re in the South region of Ecuador.

The climate is ideal and enables our company to produce the Best Roses.

How many varieties of roses do we grow?

We grow selected and exclusive varieties that match perfectly with your needs.

You can view our collection of roses and flowers in our online catalog.

If you are looking for something specific, please contact us at any time.

How long do Trebol Roses’ last?

We guarantee that our Ecuadorian Roses will have a vase life of 15-20 days.
Socially responsible?

Trebol Roses Farm is certified under programs that promote environmental friendly practices and labor protections.

We also generate recycled fertilizers by composting. (We recycle waste materials from our own plants to create fertilizer to enrich our soil).

Care Instructions

How to take care of your roses?
  1. Once you receive our roses, you need to make a diagonal cut of 2 to 3 cm from the bottom of each stem.
  2. The foliage should never get in contact with water so you need to strip the leaves from the stem.
  3. Before placing the roses in fresh clean water you can add some flower food to the water.
  4. Place the roses in a cool and shady place.
  5. Add some water or change the water every 3 days to keep the roses always with the correct level of water to guarantee its freshness.


How can I proceed if I have a claim?

Trebol Roses Farm will not accept any claim without
these supporting documents.

Follow these steps:

→ Let’s know about the problem

→ Please include your photographs and the bar code.

→ Include (AWB, HAWB, Invoice)

→ Freight cost is not included.

Need more answers?

Get in touch with our sales representative